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I've seen many iterations of AI tools in my 2+ years of dabbling and working in AI, but my favorite iteration so far has been AI chat. When ChatGPT dropped at the end of 2022, a whole new, more conversational AI world opened up that made the technology so much easier to use.
Soon after, we launched our own marketing-focused AI chatbot, Jasper Chat, and a whole slew of other AI chatbots have followed. (Yes, I have been testing them all!) And as these chatbots specialize and their features continue to develop, people are starting to look for ChatGPT alternatives that are more specific to their needs.
I know this has been true in my own work as I've sought out AI tools that can keep up with my daily content marketing and SEO needs. In this article, I'll tell you about the best AI chatbots I've tried for marketing and which use cases they're best for.
But first, in case you're wondering...
What is an AI chatbot?
An AI chatbot is an AI software application that can interact with humans in their natural language. These interactions can take place on various platforms, such as websites, social media, and messaging apps. AI chat is designed to simulate human-like conversations and provide instant responses, which can make your interactions with AI easier, more efficient, and more fun.
These chatbots leverage machine learning and natural language processing (NLP) technologies to understand user queries, learn from interactions, and deliver relevant responses. Over time, they can become more accurate and efficient, providing a personalized experience to each user.
How can marketers use AI chat?
For this article, we'll focus on AI chatbots that can be used for:
- Marketing tasks
- Content creation
- Search
But there are other types of AI chatbots out there that can help with businesses with:
- Customer Service
- Lead Generation
- Data Collection
- Sales Support
Those other use cases warrant another blog post for another time. In this article, we’ll be going over the best AI chatbots for different use cases, including:
- AI chat for marketing & sales
- AI chat for content and copywriting
- AI chat to help you build your own AI chat (Chatception!)
Tips for Using AI Chatbots in Marketing
Incorporating AI chatbots into marketing strategies can significantly enhance customer engagement, streamline operations, and provide valuable insights into customer behavior. Before diving into your AI chatbot options in the current market, it’s important you understand how to use them effectively. Knowing these best practices will help you in your purchase decision, should you use a paid solution.
1. Define Clear Objectives
Before implementing a chatbot, be clear about what you want to achieve. Whether it's increasing sales, generating leads, or improving customer service, having specific goals will guide your strategy.
2. Define a Clear Target Audience
Tailor your chatbot’s responses and personality to match the preferences of your target audience. This personalization can lead to higher engagement and satisfaction rates, especially when using chatbots for customer service.
3. Leverage Data Analytics
Use the data collected by your chatbot to gain insights into customer preferences and behavior. This information can inform your marketing strategies and help tailor your content to better meet customer needs.
4. Educate Your Customers
Use your chatbot not only for promotional messages but also to educate your customers about your products or services. Providing value through information can enhance trust and loyalty.
5. Respect Privacy and Consent
Be transparent with users about how their data is used and ensure your chatbot complies with privacy laws and regulations. Respecting user privacy is paramount to maintaining trust and credibility.
AI Chat For Marketing & Sales
AI chatbots for marketing and sales offer a scalable way to engage with customers, provide personalized recommendations, and streamline the sales process.
AI chatbots can interact with users in real-time when human support isn’t available, answer FAQs quickly, and assist in guiding potential customers through the sales funnel.
By leveraging AI chatbots, marketers can deliver targeted messages, gather valuable customer data, and ultimately enhance the overall customer experience, leading to increased conversions and customer satisfaction.
Benefits of Using AI Chatbots for Marketing
- Enhanced customer engagement and interaction
- Personalized recommendations for customers
- Efficiently streamline the sales process
- 24/7 availability to answer FAQs and provide support
- Gather valuable customer data for targeted marketing campaigns
- Improve overall customer experience and satisfaction
1. Jasper Chat
If you're new to Jasper, you can think of him as your own personal AI marketing co-pilot, helping with everything from full campaign creation to serving as your brand's knowledge base, to (yes) assisting with content creation.
Jasper Chat is Jasper's most conversational AI feature, allowing you to chat with Jasper and ask for help with just about anything you can think of. While most AI chatbots are only helpful as writing assistants, Jasper Chat can be used for an array of other marketing tasks like:
- Content briefs and schema generation for SEO
- Content and/or campaign calendars for project management
- Sales prospecting and outreach templates
- Email templates
- Copywriting for paid social/PPC campaigns
As the in-house SEO here at Jasper, I use Jasper Chat a lot to help me create optimized content briefs, generate meta descriptions and schema markup, and create content calendars that keep me on track.
Jasper Chat AI Model:
Jasper uses a proprietary AI engine that offers access to all the best large language models available, including: OpenAI's GPT-3 & GPT-4, Anthropic, Google's PaLM 2, and more.
Jasper Chat Pricing:
Jasper Chat is available with every Jasper plan and pricing tier, starting with the Creator plan at $39/mo.
Jasper Chat G2 Rating:
Jasper Chat's parent company, Jasper, has a G2 rating of 4.7 stars and 1,200+ reviews.
Jasper Chat Reddit Review:
This Jasper Chat Reddit review from the u/Anneunitedshop subreddit offers up its pros and cons for the tool:
Pros:
- It provides you with an easy-to-use chat interface
- Comes with a ton of new topic ideas
- Use it to improve your content
- Write anything from blog posts to case studies, novels, stories, and more
- Generate content in 30+ languages
- Access to “Auto Save” feature so you don’t have to save as Jasper saves all your content automatically
- You’ll also get access to revision history so you can go back to any date and restore the data if you want
Cons:
- Output generated by it should be fact-checked.
2. ChatSpot
It was only a matter of time before marketing juggernaut HubSpot got into the AI game. In early 2023, they did just that with ChatSpot.
ChatSpot operates on Open AI's GPT-3 and GPT-4 models to connect with dozens of unique data sources like the HubSpot CRM. The AI assistant lets HubSpot users search their data using conversational questions and requests instead of clicking through various dashboards.
With ChatSpot, users can also run reports, make changes to contacts, and create content for their HubSpot CMS.
ChatSpot AI Model:
OpenAI's GPT-3 and GPT-4
ChatSpot Pricing:
Free for HubSpot users
ChatSpot G2 Rating:
ChatSpot's parent company HubSpot has 4.4 stars with over 10k reviews.
ChatSpot Reddit review:
ChatSpot doesn't currently have any reviews on Reddit, but there are several Redditors who openly prefer HubSpot's ChatSpot to Salesforce's Einstein.
AI Chat for Content and Copywriting
AI chatbots for content and copywriting bring new efficiencies and scalability in generating personalized and engaging content for a specific target audience.
They can help marketers streamline content creation processes, creating blog content outlines, generating tailored content suggestions, and even assisting marketers in complex copywriting tasks.
Other Benefits of Using AI Chatbots for Content and Copywriting
- Streamlined content creation processes
- Tailored content suggestions
- Helps marketers overcome writer's block
- Enhanced productivity and creativity
1. Jasper Chat
Okay, yes, I included Jasper Chat again. Because while it is a full marketing co-pilot, it's also a really great AI writer. As I mentioned above, I use Jasper Chat regularly to create and hand off optimized content briefs.
But I also use Jasper Chat to:
- Write detailed article outlines
- Help summarize a paragraph that feels too long
- Find helpful resources to include in my article using the Google Search add-on
- Identify weak spots in my writing
- Write FAQ questions and answers
And so many other things! If you're not into using one of Jasper's 50+ content templates, Jasper Chat can be a great way for some free-flow content creation.
Jasper Chat AI Model:
Jasper uses a proprietary AI engine that offers access to all the best large language models available, including: OpenAI's GPT-3 & GPT-4, Anthropic, Google's PaLM 2, and more.
Jasper Chat Pricing:
Jasper Chat is available with every Jasper plan and pricing tier, starting with the Pro plan at $59/mo.
Jasper Chat G2 Rating:
Jasper Chat's parent company, Jasper, has a G2 rating of 4.7 stars and 1,200+ reviews.
Jasper Chat Reddit Review:
This Jasper Chat Reddit review from the u/Anneunitedshop subreddit offers up its pros and cons for the tool:
Pros:
- It provides you with an easy-to-use chat interface
- Comes with a ton of new topic ideas
- Use it to improve your content
- Write anything from blog posts to case studies, novels, stories, and more
- Generate content in 30+ languages
- Access to “Auto Save” feature so you don’t have to save as Jasper saves all your content automatically
- You’ll also get access to revision history so you can go back to any date and restore the data if you want
Cons:
- Output generated by it should be fact-checked.
2. ChatGPT
ChatGPT—ever heard of it? After taking conversational AI mainstream in late 2022, ChatGPT is officially the darling of the AI chatbot world.
Developed by OpenAI, ChatGPT provides a conversational model that can create human-like text based on prompts. Like most AI chat assistants, with ChatGPT you can spin up copy for blogs and other marketing channels, but there are two major things to keep in mind:
ChatGPT isn't tailored for business use cases
ChatGPT can be used for everything from meal planning to vacation itineraries. And, yes, you can generate content with ChatGPT, but it's important to remember that its LLM isn't tailored specifically for business use cases the way other AI platforms like Jasper are.
This means that the content output you get from ChatGPT will be much more generic than the output you get from a tool like Jasper that pulls from information you choose to share about your brand, products, and features.
ChatGPT only uses OpenAI's AI models
At this point, there are several high-quality LLMs on the market and tools like Jasper pull from each of them to make sure users are accessing the best model at any given moment. Naturally, ChatGPT only runs on OpenAI's models which can be a bit limiting with output quality and can lead to you experiencing lots of down time when the site is overwhelmed.
ChatGPT AI Model:
OpenAI's GPT-3 and GPT-4
ChatGPT Pricing:
Free or Plus for $20/mo which gives you access to the ChatGPT app library and Code Interpreter. ChatGPT will soon release an Enterprise option as well.
ChatGPT G2 Rating:
ChatGPT's G2 rating is 4.7 stars with 492 reviews.
ChatGPT Reddit Review:
According to this ChatGPT Reddit review from the r/ChatGPT subreddit, here are a few of ChatGPT's pros and cons:
ChatGPT Pros:
- User-friendly and simple to use, even for those with no technical experience.
- ChatGPT can understand natural language and generate responses that mimic human-like conversation.
- ChatGPT can also be used to generate ideas and content.
ChatGPT Cons:
- ChatGPT relies largely on data to create responses, which means its responses are not always accurate or reliable.
- While ChatGPT is a useful tool, it cannot fully replace human writers and will require some human inspection to guarantee the final result meets the desired standards.
- It may not perform well when translating to other languages, particularly those with non-Latin scripts or grammar that differ from English.
3. Chatsonic by Writesonic
Chatsonic was developed by Writesonic in early 2023 and is an AI chatbot that can help users automate their writing process. This conversational AI tool is powered by Open AI's GPT-3.5 to help users write blog content and marketing copy. Two unique benefits of Chatsonic is that it allows users to generate images to include in their writing, as well as a voice-to-text feature.
Chatsonic AI Model:
OpenAI's GPT-3.5 (you can access GPT-4 by joining a Business or Enterprise plan)
Chatsonic Pricing:
Chatsonic comes with all Writesonic plans, including their Free Trial plan. Though, like I mentioned above, users will need to upgrade to a Business plan for Chatsonic to write at a GPT-4 level.
Chatsonic G2 Rating:
Chatsonic's G2 rating is 3.8 stars with 12 reviews.
Chatsonic Reddit Review:
According to this reddit discussion comparing ChatGPT vs Chatsonic, Chatsonic performs well for writing but falls short with anything programming-related. There were also several users complaining about the consistency of outputs, making it one of the weaker AI chatbots on the market.
Here are some pros and cons, gathered from the reddit discussion:
ChatSonic Pros:
- Capable of reading source material and giving outputs based on that
- Slightly better than ChatGPT at math problems
ChatSonic Cons:
- Knowledge base isn’t as robust as ChatGPT, making outputs inaccurate
- Output generated by it should be fact-checked
- Does not perform well with coding-related tasks or questions
4. Chat by Copy.ai
Similar to Chatsonic, Copy AI's Chat allows users to chat with AI to request help with creating:
- Articles
- Sales Emails
- Social Media Captions
- Ad Copy
- Blog Posts
And, like Jasper Chat, it also includes a search integration to bring in real-time data to its outputs. The only thing keeping me from considering this chatbot a full-blown marketing assistant is that when Copy AI is compared to Jasper, it still lacks the ability to pull in your team's brand and product information into its chat outputs.
Chat AI Model:
OpenAI's GPT-3 and GPT-4
Chat Pricing:
Chat is included with all Copy AI pricing plans, including the Free tier.
Chat by Copy AI G2 Rating:
Copy AI's overall G2 rating is 4.7 stars with 177 reviews.
Chat by Copy AI Reddit Review:
There aren't any Chat-specific Reddit reviews at the time of writing this article, but here's one I found for Copy AI in the r/productidigi subreddit:
"Copy AI may be the right choice for you if you are looking for creative brainstorming partners. It could allow you to expand your thinking and generate high-quality marketing copy in a matter of seconds. You can create innovative content that captivates visitors, from digital ads to blog posts to product descriptions."
AI Chat For Building Your Own AI Chatbot
It’s a smart play to leverage AI chatbots to create your own AI chatbot, as it’s a complex task that requires extensive knowledge and resources. By leveraging AI chatbots, you can significantly reduce the time and effort needed to build an AI chatbot from scratch.
Using AI chatbots allows for a more creative brainstorming process when it comes to developing your AI chatbot’s responses. Instead of manually entering every possible response, AI chatbots can suggest unique and innovative responses based on its learning from previous interactions with users.
Benefits of Using AI to Build an AI Chatbot
- Ability to build out multiple conversations at once
- Personalization and customization based on user data
- Reduced workload for human development team members
- Improved accuracy in responses through machine learning algorithms
- Cost savings for businesses compared to hiring and training human staff
- Scalability to handle a large volume of conversations
1. Zapier AI Chatbot
Zapier's free AI Chatbot tool lets you create custom AI-powered chatbots using your own GPT API key.
When building your bot, you'll tell the chatbot who it is, what it knows, and how it should answer. The Zapier team has created everything from a corporate jargon translator, to a press release generator, to a risk assessment bot. Whatever you want the bot to be, it will be.
When you're done building, you can even create a landing page and add a custom URL so you can share with anyone.
Zapier AI Model:
OpenAI's GPT-3 and GPT-4
Zapier Pricing:
Zapier's AI chatbot tool is free
Zapier G2 Rating:
Zapier's Chatbot doesn't have its own G2 rating, but Zapier itself has a G2 rating of 4.5 with 1,200+ reviews.
Zapier Reddit Review:
I didn't find any Zapier AI chatbot reviews on Reddit, but I did find one user who had some trouble getting it to work before finally seeing some success. Some words from the wise:
"I found that the only model that would reliably work was gpt 3 or 4; the 16k one rarely worked. Further, anytime I tried to send through data more then a few thousand tokens, it would crash. So the “data” add function was basically useless because the token max just wouldn’t work. Lots of tweaking later I got the directive and prompt to be enough information to do as I wanted."
2. Botsonic by Writesonic
Botsonic AI chatbot builder is not your regular AI bot platform. Yes, it's powered by GPT-4 list most others on this list, but this AI chat can really up your customer service chatbot game by acting as a single source of truth for all your customer interactions providing a dynamic user experience.
Botsonic AI Model:
OpenAI's GPT-3 and GPT-4
Botsonic Pricing:
You can access a limited version of Botsonic with a Writesonic Free Trial, but to get full access, you'll need to join a Business or Enterprise plan.
Botsonic G2 Rating:
Botsonic doesn't have its own G2 rating, but Writesonic's overall G2 rating is 4.8 stars with 1,800+ reviews.
Botsonic Reddit Reviews:
There were no real opinions or reviews about Botsonic on Reddit, but here's one I found for Writesonic:
"Writesonic Pros:
Writing tools for every occasion (Over 80+ Tools)
Frequent updates
Useable Integrations
Ability to freeze payments
Writesonic Cons:
Not very happy with the content quality
Doesn’t have an option for returning back credits when the outcome is not good.
Some tools “charge” three times the credits"
While these pros and cons aren't for Botsonic specifically, they can still be helpful in deciding if you think Writesonic produces high-quality products in general.
Try Out Jasper Chat Today for Free
Jasper Chat stands out as the premier AI chatbot for business applications due to its advanced modeling, unmatched versatility and user-friendly interface.
Unlike other chatbots, Jasper Chat offers a wide range of customization options, enabling businesses to tailor the bot to their specific needs and branding. Overall, it sets the standard for AI chatbots in the business world, offering a comprehensive solution that combines cutting-edge technology with practical functionality.
Whether you're looking to chat with AI about marketing strategy, content creation, or want to get a little adventurous and build your own, there are plenty of options for you to explore.
Since you're already here, give Jasper Chat a try with our free trial and see how it can help your marketing efforts.
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